FAQ

Last updated: August 31, 2026

Parts Universe is the registered DBA of Ca Feng Enterprises, Inc., a California corporation. Public contact: info@mypartsuniverse.com. Hours: Monday–Friday 9:00 AM–5:00 PM PT; Saturday–Sunday closed.

Related: Shipping Policy · Returns & Refunds · Terms & Conditions · Privacy Policy

Account

How do I create an account? You can create a new account on the register page. An account is optional.

What is my user ID and password? You can reset your password on the reset-password page.

Do I have to have an account to order? No. You can browse, add products to your cart, and check out as a guest. An account makes it easier to track orders and manage later purchases.

Shipping

What is your shipping policy? See our Shipping Policy.

Where do you ship from? Many in-stock items ship from our warehouse in Walnut, CA. Some items are drop-shipped from suppliers. Dropship times are estimates.

What if my preferred carrier is not listed at checkout? Check the shipping address for typos first, then email info@mypartsuniverse.com. A missing or mistyped address is a common reason a carrier does not appear.

How long will it take to receive my order? In-stock warehouse orders placed by 1:00 PM Pacific Time, Monday through Friday, usually ship the same day. That is a target, not a guarantee. It does not apply to dropship items, batteries that need local delivery or special handling, holidays, or extra processing. In-stock items that miss that cutoff typically ship within 24 to 48 hours on the next business days. Transit after pickup is usually a few business days depending on destination and method. See the Shipping Policy for batteries, hazmat, and restrictions.

Where is my order? Use the tracking link in your shipment email: USPS, UPS, or FedEx. If you did not get tracking, check spam, then email info@mypartsuniverse.com with your order number.

Can I use my own UPS or FedEx account? Email info@mypartsuniverse.com. We may be able to help when the item and carrier allow it.

What if a package looks leaking or damaged (batteries, chemicals, hazmat)? Do not open it. Keep people and pets away. Photograph the unopened package if you can do that safely. Email info@mypartsuniverse.com immediately with your order number and photos. If there is fire, strong fumes, or injury, call local emergency services first. Full details are in the Shipping Policy.

Returns and warranty

How do I return an item? You generally have 30 days from delivery. You must get an RMA before you ship anything back. Email info@mypartsuniverse.com. Original outbound shipping is not refunded unless we shipped the wrong or defective item. See Returns & Refunds.

What is the warranty? Most products are covered by the manufacturer’s warranty, if any. If an item arrives defective, email info@mypartsuniverse.com with your order number, photos, and a description. We will help with replacement, refund, or manufacturer warranty support when applicable.

Other

Do you have a retail store? No. We are an e-commerce warehouse. Do not drop returns at Walnut without an RMA and instructions.

How can I check availability and lead times? Email info@mypartsuniverse.com.

What if the picture does not match the product attributes? Manufacturer images sometimes differ. Rely on the listed attributes, part numbers, and specifications.

Which browsers are supported? Current versions of Chrome, Firefox, Edge, and Safari. Internet Explorer is not a current browser we support.