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Home FAQ

FAQ

Account

You can create a new account on the Register a New User Page.

You can reset your password on the "Reset Your Password" page.

No. You can browse, add products to your cart, and place an order using the checkout options available on the site. Creating an account is optional and can make it easier to track orders and manage future purchases.

Shipping

You can find our shipping policy on the following link.

We ship all our Products from our warehouse located in Walnut, CA.
While checking out, if you notice a specific carrier is not listed as an option, please contact our customer service department. Typically, this is due to typographical error or omission while entering the shipping address. Please make sure to check the address thoroughly to make sure all information is correct.
Parts Universe stocked items will generally ship the same day as long as the order was placed before 2pm and does not require additional processing time (spooling, printing, etc). Depending on your location, you will receive your shipment within 3-7 business days.

For USPS, use USPS Tracking.
For UPS, use UPS Tracking.
For FedEx, use FedEx Tracking.

*If you have not automatically received a tracking number, please contact our customer care department.

If you have a UPS or FedEx shipping account that you would like to use for your order, please contact our customer service department and we will gladly assist you.
Others

Most products are covered by the manufacturer's warranty. If an item arrives defective or you believe there is a warranty issue, please contact us at info@mypartsuniverse.com with your order number, photos, and a description of the issue. We will help coordinate the appropriate repair, replacement, refund, or manufacturer warranty support when applicable.

Sorry, we do not. We are exclusively an eCommerce store.
Please feel free to contact our customer service department for availability and lead times on any and all products.
While we try our best, on occasion the manufacturer supplied images may differ slightly from the product listing. Please refer to the product attributes for the most accurate information for these products
The website is supported by the most current versions of Chrome, Firefox, Internet Explorer, Edge and Safari.

 

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