Local pickup

Free local pickup is available for eligible products at 20475 Yellow Brick Rd., STE 3C-3D, Walnut, CA 91789. Connectors are not available for pickup.

Pickup readiness varies from 1–7 days depending on the product category. Wait for your ready-for-pickup notification before visiting, and bring your confirmation email.

Shipping Policy

Last updated: August 31, 2026

This Shipping Policy applies to orders placed with Parts Universe at https://mypartsuniverse.com.

Parts Universe is the registered DBA of Ca Feng Enterprises, Inc., a California corporation. Marketplace orders (Amazon, Walmart, eBay) also follow that marketplace’s shipping display, handling time, and buyer-protection rules.

Warehouse: Walnut, CA.
Customer service: info@mypartsuniverse.com
Hours: Monday–Friday 9:00 AM–5:00 PM Pacific Time. Saturday and Sunday closed.

Related: Returns & Refunds · Terms & Conditions

Same-day ship target (not a guarantee)

In-stock orders placed by 1:00 PM Pacific Time, Monday through Friday, usually ship the same day from our Walnut, CA warehouse when the item is in stock.

This is a target, not a same-day shipping guarantee. We do not promise that every qualifying order will leave the building that day.

Same-day shipping does not apply to:

• Orders placed after 1:00 PM PT, on Saturday or Sunday, or on holidays
• Items that are not in stock at our warehouse
• Dropship items that ship from a supplier
• Batteries that require local delivery, freight, or special handling
• Other items that need extra processing, freight, or carrier restrictions
• Supplier delays, weather, carrier pickup issues, or events outside our control

In-stock warehouse items that miss same-day cutoff typically ship within 24 to 48 hours on the next business days.

Use Pacific Time, not “PST” year-round. During daylight saving time the cutoff is still 1:00 PM PT.

Where we ship from

Many products ship from our warehouse in Walnut, California. Some items are drop-shipped by suppliers. If an item ships from a supplier, we work to have it released as quickly as we can. Dropship times are estimates. The listing, checkout, or a customer-service note may say when an item is dropship.

We do not operate a retail storefront. We are an e-commerce warehouse operation.

Shipping methods and carriers

We work with multiple carriers. FedEx is our preferred carrier. UPS or USPS may be available for eligible U.S. shipments. Options shown at checkout depend on the item, weight, size, destination, and carrier rules.

FedEx. Delivery times are estimates. A signature may be required, depending on the driver and location. Packages generally cannot be rerouted by us after pickup. If you need FedEx Next Day Air, email info@mypartsuniverse.com or use live chat during business hours before or just after ordering so we can see whether it is available.

UPS. A signature may be required. Packages generally cannot be rerouted or held for pickup through us after they ship.

USPS (United States only). USPS can often deliver to P.O. Boxes. USPS orders are not same-day by default. Delivery times vary and are not guaranteed. Tracking can be limited. A signature or post-office pickup may be required.

Expedited service may be available for rush orders when the item and destination qualify. Contact us if you do not see the service you need.

If your preferred carrier is missing at checkout, check the shipping address for typos first, then contact us. Address errors are a common reason a carrier does not appear.

If you want to ship on your own UPS or FedEx account, contact customer service. We may be able to help when the item and carrier allow it.

Shipping fees

Shipping charges are calculated at checkout from size, weight, destination, carrier, and method. Some products need extra handling or freight. We try to keep shipping costs as low as we reasonably can. Parts Universe does not treat shipping as a profit center.

Any quote, lead time, or delivery date is an estimate and can change.

Local battery delivery

Eligible batteries may qualify for local delivery within about 40 miles of Walnut, CA.

Batteries over 100 lb, including some large commercial and Group 8D batteries, may need special handling and may not qualify for local delivery.

Accessories and most non-battery products normally ship by ground service when available.

Local delivery scheduling is arranged through customer service during business hours. Ask before you order if you are unsure whether your address and battery qualify.

Restricted items, batteries, chemicals, and hazmat

Some batteries, chemicals, aerosols, refrigerants, and other products are restricted or handled as hazardous materials. Carrier options vary by item and destination. Some items cannot ship by air, to certain locations, or by certain carriers. Some may require freight or cannot ship at all to your address.

We do not publish DOT or UN numbers or full carrier hazmat tables on this page. Check the product listing or contact customer service at info@mypartsuniverse.com before you order if you have a shipping constraint.

If a listing says an item is shipping-restricted or non-returnable, that listing controls.

If a package that may contain hazardous materials arrives leaking, stained, wet, hissing, smoking, or otherwise damaged: do not open it, do not move the contents, keep people and pets away, and ventilate the area if it is safe to do so. Photograph the unopened package (including labels) if you can do that without handling spilled material. Email info@mypartsuniverse.com immediately with your order number and photos, or use live chat during business hours. If there is an emergency (fire, strong fumes, injury), call local emergency services first, then contact us.

To the maximum extent permitted by law, Parts Universe is not responsible for injury, illness, property damage, or other loss caused by opening, pouring, installing, or otherwise handling a leaking or damaged hazmat package after delivery. Follow the steps above so we can work with the carrier and, where appropriate, arrange a safe return or claim. Do not discard the packaging until we say so.

Confirmation and tracking

After a package ships, we send a confirmation email with tracking when the method is trackable. First Class, Priority, and similar USPS services may have more limited tracking.

If you did not receive tracking, check spam and then contact us with your order number.

Track with the carrier:

• FedEx tracking
• UPS tracking
• USPS tracking

We cannot control carrier transit after pickup. Claims for loss or damage in transit are handled with the carrier and, where appropriate, with us — contact customer service and do not discard packaging until the issue is documented.

Marketplace orders

Amazon, Walmart, and eBay orders ship according to the listing and that marketplace’s rules. Handling time, carrier, and messaging on the marketplace apply. Contact us through the marketplace thread and/or info@mypartsuniverse.com as the platform requires.

Customer service

Parts Universe
20475 Yellow Brick Rd STE 3C-3D
Walnut, CA 91789

Email: info@mypartsuniverse.com
Live chat on the Site when available
Monday–Friday 9:00 AM–5:00 PM PT; Saturday–Sunday closed