Returns & Refunds

Last updated: August 31, 2026

This Returns & Refunds policy applies to Shopify orders from Parts Universe at https://mypartsuniverse.com.

Parts Universe is the registered DBA of Ca Feng Enterprises, Inc., a California corporation.

Amazon, Walmart, and eBay orders also follow that marketplace’s return window and process. If the marketplace rule is stricter or more specific, follow the marketplace for that order.

Related: Shipping Policy · Terms & Conditions

30-day window and RMA required

You have 30 days from the date of delivery to request a return.

You must get a Return Material Authorization (RMA) before you ship anything back. We do not issue credit for returns sent without an RMA.

To request an RMA, use live chat on the Site or email info@mypartsuniverse.com with:

• Order number
• Item and quantity
• Reason for return
• Photos if the item is defective, damaged, or not what you ordered

Customer service hours: Monday–Friday 9:00 AM–5:00 PM PT; Saturday–Sunday closed.

Do not drop items at our Walnut address without an RMA and instructions.

Defective item or we shipped the wrong item

If you received a defective item or we shipped the wrong product, tell us as soon as you can and within 30 days of delivery.

We will arrange an RMA. Depending on the item and the issue, we may replace the item, refund it after inspection, or help with the manufacturer’s warranty. Return shipping for a confirmed seller error is our responsibility unless we ask you to use a prepaid label we provide.

Keep the item, original packaging, and packing slip until we tell you what to do. Photos help us move faster.

You ordered the wrong item (change of mind / wrong SKU)

If you ordered the wrong item, we will try to help. These returns generally must be:

• Requested within 30 days of delivery
• Authorized with an RMA before you ship
• In original packaging, unopened and unused, in as-new condition
• Accompanied by the original packing slip (or a copy)

Opened, installed, missing-parts, or shop-worn items are not eligible for change-of-mind returns.

Batteries, hazmat, chemicals, and opened fluids

Some products are restricted for return because of safety and carrier rules.

Batteries, hazardous materials, and opened fluids, chemicals, greases, or similar goods may be non-returnable except when the item is defective or we shipped the wrong item. The product listing may also say an item is non-returnable or shipping-restricted. Listing language and this policy both apply; the more specific listing restriction controls for that SKU.

Dropship items may also follow the supplier’s return rules, which we will explain when we issue (or decline) an RMA.

Shipping charges and refunds

Original outbound shipping is not refunded unless the return is due to our error (we shipped the wrong or defective item).

Return freight for change-of-mind returns is the customer’s responsibility unless we say otherwise in the RMA.

Refunds, when approved, go back to the original payment method after we receive and inspect the return. Inspection timing depends on carrier transit and warehouse intake. We will email you when the refund is processed.

We do not issue store credit instead of a refund unless you ask for it and we agree in writing (email is enough).

Restocking

We do not publish a restocking percentage. A restocking fee may apply if it is disclosed when we authorize the return. If no restocking fee is stated on your RMA, none applies for that return.

What we cannot accept

Without limiting the sections above, we generally cannot accept:

• Returns without an RMA
• Returns requested more than 30 days after delivery
• Items not in original packaging / not as-new, unless defective or our shipping error
• Products the listing marked non-returnable, except defect or our error
• Items missing parts, manuals, or accessories that shipped with them
• Products damaged by improper installation, modification, or misuse (manufacturer warranty, if any, may still apply)

Manufacturer warranties, if any, are in addition to this returns policy and are handled as described in our Terms.

How to pack an approved return

Use the original packaging when you can. Include the packing slip and write the RMA number on the outside of the carton as instructed in the RMA email. Ship to the address on the RMA — do not assume it is the storefront address.

We recommend a trackable method. We are not responsible for returns lost in transit to us if you ship without tracking.

Contact

Parts Universe
20475 Yellow Brick Rd STE 3C-3D
Walnut, CA 91789

Parts Universe is the registered DBA of Ca Feng Enterprises, Inc., a California corporation.

info@mypartsuniverse.com
Live chat when available
Monday–Friday 9:00 AM–5:00 PM PT; Saturday–Sunday closed